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Partner and Client Management

Version: v1.0
Last Updated: June 6, 2026

How delivery companies manage the businesses and client relationships that feed work into their dispatch operation.

What a client relationship means​

From the delivery-company perspective, a client relationship is what allows business-source tasks to flow into your operation.

These client sources commonly include:

  • restaurants
  • shops
  • rental providers

Some other delivery work, such as parcel delivery, may enter your operation through platform-managed marketplace flows rather than a classic partner-assignment relationship. That means your dispatch work can be broader than the client list alone.

Viewing your client list​

Your client list typically shows:

  • client name
  • pickup location
  • operating hours
  • delivery/coverage context
  • contact details

📸 Screenshot: Delivery-company app — client list

This helps dispatch teams understand where tasks originate and when those sources are expected to generate work.

Accepting new client assignments​

When a business partner assigns your company, the partnership may:

  • require acceptance before tasks begin flowing, or
  • become active automatically once the assignment is confirmed in the platform

Before accepting, review:

  • service area fit
  • expected operational volume
  • pickup feasibility
  • working hours / coverage expectations

What dispatch needs from client setup​

For each client relationship, dispatch usually needs:

  • accurate pickup address
  • realistic operating hours
  • expected service area
  • the knowledge that deliveries can differ by source item and fulfillment context

Not every task from the same client is identical. Delivery availability can also depend on the underlying item or marketplace rules.

How client relationships affect dispatch​

Client relationships determine which business-source tasks your company can fulfill.

In practice:

  • adding a client expands the set of tasks you may receive
  • removing a client stops new tasks from that client from entering your dispatch flow
  • active in-flight tasks usually continue normally until completion

If expected business tasks are missing, client assignment is one of the first things to verify.

Volume planning​

Use the client views and reports to understand:

  • which clients generate the most volume
  • what times they are busiest
  • where rider capacity may need to increase

This is especially important when your company handles multiple marketplace types at once.

Ending a client relationship​

When a delivery-company relationship ends:

  1. confirm there are no operational blockers
  2. remove or end the client assignment
  3. coordinate any handover so the partner has a replacement delivery path

Ending the relationship affects future task intake, not already-active tasks.