Partner Onboarding
Version: v1.0
Last Updated: May 30, 2026
Welcome to BookMaMe. This section covers everything a new partner needs to join the platform — from receiving your invitation to your account going live.
Who onboarding is for
Onboarding applies to every business joining BookMaMe as a partner: restaurants, shops, hotels, rental providers, service providers, second-hand sellers, and delivery companies. You begin with an invitation from the BookMaMe team (or by converting an inbound enquiry), then complete an application form, pay any applicable fees, and — once approved — receive your live account.
The two-step fee model
BookMaMe uses a two-tier onboarding fee:
| Fee | When | Refundable? |
|---|---|---|
| Submission fee | Paid before you can submit your application form | No — non-refundable |
| Approval fee | Set by the BookMaMe team after they review and approve your application; paid before your account is created | Conditional (see fees guide) |
Either fee may be waived for your application. See Fees and Payment for the full detail.
Find your onboarding guide
| I am a… | Guide |
|---|---|
| 🍽️ Restaurant | Restaurant Partner — Getting Started |
| 🛍️ Shop | Shop Partner — Getting Started |
| 🏨 Hotel | Hotel Partner — Getting Started |
| 📦 Rental provider | Rental Provider — Getting Started |
| 🛠️ Services provider | Services Provider — Getting Started |
| ♻️ Second-hand seller | Second-hand Seller — Getting Started |
| 🚚 Delivery company | Delivery Company — Getting Started |
Expected timeline
Invitation received
→ Submission fee paid + form submitted (same day, at your pace)
→ BookMaMe reviews your application (typically a few business days)
→ Approval + approval fee paid (when you're ready)
→ Account created and activated (shortly after the fee clears)
The exact review time depends on document completeness — submitting a complete, accurate application is the fastest route to going live.
Next steps
- Fees and Payment — how the submission and approval fees work
- Your partner-type onboarding guide (table above) — the step-by-step walkthrough for your business