Partner Onboarding
Version: v1.1
Last Updated: June 14, 2026
Welcome to BookMaMe. This section covers everything a new partner needs to join the platform — from receiving your invitation to your account going live.
How onboarding may appear
Partner onboarding can now be reached in two common ways:
- directly from your invitation or onboarding link
- from inside the Partner Portal
If your account has no active partner module access yet, the Partner Portal can show onboarding as the main next step. If you already have one or more partner modules, onboarding may still appear as a lower-prominence option for expansion or follow-up.
See Partner Portal.
Who onboarding is for
Onboarding applies to every business joining BookMaMe as a partner: restaurants, shops, hotels, rental providers, service providers, second-hand sellers, and delivery companies. You begin with an invitation from the BookMaMe team (or by converting an inbound enquiry), then complete an application form, pay any applicable fees, and — once approved — receive your live account.
The two-step fee model
BookMaMe uses a two-tier onboarding fee:
| Fee | When | Refundable? |
|---|---|---|
| Submission fee | Paid before you can submit your application form | No — non-refundable |
| Approval fee | Set by the BookMaMe team after they review and approve your application; paid before your account is created | Conditional (see fees guide) |
Either fee may be waived for your application. See Fees and Payment for the full detail.
Find your onboarding guide
| I am a… | Guide |
|---|---|
| 🍽️ Restaurant | Restaurant Partner — Getting Started |
| 🛍️ Shop | Shop Partner — Getting Started |
| 🏨 Hotel | Hotel Partner — Getting Started |
| 📦 Rental provider | Rental Provider — Getting Started |
| 🛠️ Services provider | Services Provider — Getting Started |
| ♻️ Second-hand seller | Second-hand Seller — Getting Started |
| 🚚 Delivery company | Delivery Company — Getting Started |
Expected timeline
Invitation received
→ Submission fee paid + form submitted (same day, at your pace)
→ BookMaMe reviews your application (typically a few business days)
→ Approval + approval fee paid (when you're ready)
→ Account created and activated (shortly after the fee clears)
The exact review time depends on document completeness — submitting a complete, accurate application is the fastest route to going live.
Next steps
- Fees and Payment — how the submission and approval fees work
- Partner Portal
- Your partner-type onboarding guide (table above) — the step-by-step walkthrough for your business
- Terms of Use
- Marketplace Compliance and Responsibility
- Privacy Policy