Shop Partner — Getting Started
Version: v1.0
Last Updated: May 30, 2026
This guide walks you through the complete journey from receiving your BookMaMe invitation to your shop going live on the platform.
Overview of the Process
Receive invitation email
→ Unlock the form with your PIN
→ Pay the submission fee (if applicable)
→ Fill in and submit the form
→ BookMaMe reviews your application
→ Receive approval notification
→ Pay the approval fee (if applicable)
→ Account is created
→ Log in and set up your catalogue
What to Have Ready
Gather these before opening the form:
| Document | Purpose |
|---|---|
| Business registration certificate | Verifies your legal entity |
| TIN / tax identification number | Required for settlement and compliance |
| Signatory ID document | Identity verification |
| Bank account or MoMo wallet details | For receiving settlements |
| Shop logo image | Shown on your listing (PNG or JPG, square, min 400 × 400 px) |
| Shop cover image | Wide banner image for your profile (PNG or JPG, min 1200 × 400 px) |
Step 1 — Receiving and Opening Your Invitation
The BookMaMe onboarding team sends you an email with:
- A unique invitation link
- Your PIN (sent separately for security)
Click the link and enter your PIN to unlock the form.
Step 2 — Paying the Submission Fee
If applicable, you will see a payment card before the form unlocks.
- Click Pay Now
- Pay by card or mobile money via Paystack
- On return, the form unlocks automatically
Step 3 — Filling the Form
Identity and contact details
| Field | What to enter |
|---|---|
| Business name | Your registered legal business name |
| Trading name | Name customers see |
| Business registration number | From your registration certificate |
| TIN | Your tax identification number |
| Support phone | Customer contact number |
| Support email | Customer contact email |
| Description | Brief paragraph about your shop (2–4 sentences) |
| Primary contact name | Your name or main contact |
| Referral code | If a partner referred you (optional) |
Shop operations
| Field | What to enter |
|---|---|
| Address line 1 | Street address |
| Address line 2 | Floor or building name (optional) |
| Landmark | Nearest landmark or Ghana Post GPS code |
| Map pin | Drag to your shop's exact entrance |
| Opening hours | Typical hours (e.g. "Mon–Sat 9am–6pm, Sun closed") |
| Supports customer pickup | Tick if customers can collect in person |
| Cash on pickup / Card on pickup | Payment methods you accept at the counter |
| Settlement / payout details | Your bank account or MoMo number |
Logo and cover image
Upload your shop logo and cover image using the upload buttons.
📸 Screenshot: Form — shop identity section
📸 Screenshot: Form — map pin placement
Step 4 — Saving a Draft and Submitting
You can save progress anytime using Save Draft. Access it by returning to your invitation link and entering your PIN.
When ready:
- Click Submit Application
- Confirm the submission prompt
After submission you cannot edit the form unless BookMaMe team asks for revisions.
Step 5 — Application Review
The BookMaMe team reviews your application — typically within a few business days. They verify your business documents, address, and details.
You may receive a request for additional information. Reply via email or support case if you have questions.
Step 6 — Approval and Activation Fee
When approved, you receive an email with the approval fee amount and payment link.
- Click the payment link (or unlock your invitation with your PIN)
- You will see the Activation fee card
- Pay via Paystack (card or mobile money)
Once paid (or if no fee applies), the BookMaMe team creates your account.
📸 Screenshot: Approved invitation — activation fee payment card
Step 7 — First Login
After account creation, you receive:
- The shop partner app URL
- Login credentials or password setup link
Log in and complete your setup:
- Set up your catalogue — add categories and products (Catalogue Management)
- Assign a delivery company — required for delivery orders (Delivery Partner Management)
- Set your opening hours — customers cannot order outside these hours
- Invite your team — add managers and staff with roles (Team Management)
Questions During Onboarding
Email the BookMaMe onboarding team using the contact in your invitation email, or open a support case once your account is created.