Customer Guide
Version: v1.0
Last Updated: June 6, 2026
Welcome to BookMaMe — one account for ordering food and shopping, booking hotels, rentals and services, buying second-hand items, and sending parcels.
Which app to use
Use the BookMaMe app on iOS or Android, or the web app in any browser. Your account, orders, saved addresses, vouchers, and history are the same on every device — log in once and pick up where you left off.
Guides
| Guide | What it covers |
|---|---|
| Account Setup and Profile | Registering, logging in, your profile and saved addresses, security |
| Browsing and Placing an Order | Finding restaurants and shops, building a cart, checkout — plus the second-hand buying flow |
| Making a Booking | Hotels, rentals, and services bookings |
| Parcel Delivery Requests | Creating a parcel request, choosing a delivery company, paying, and managing drafts |
| Parcel Delivery - Sender Tracking | Following a sent parcel through pickup, transit, delivery, and return-to-sender |
| Parcel Delivery - Recipient Tracking | Receiving a linked parcel request and confirming delivery in the app |
| Tracking Your Order or Booking | Live tracking, delivery PINs, pickup, order history, receipts |
| Payment Methods and Gift Vouchers | Payment options, gift vouchers, platform credit |
| Referral Programme | Inviting friends and earning credit |
| Cancellations and Refunds | Cancelling, refund timelines, checking refund status |
Need help?
If something goes wrong with an order, booking, or parcel request, open a support request from the detail screen or the Help section in the app.