Customer Guide
Version: v1.0
Last Updated: May 30, 2026
Welcome to BookMaMe — one account for ordering food and shopping, booking hotels, rentals and services, and buying second-hand items, all with delivery or pickup.
Which app to use
Use the BookMaMe app on iOS or Android, or the web app in any browser. Your account, orders, saved addresses, vouchers, and history are the same on every device — log in once and pick up where you left off.
Guides
| Guide | What it covers |
|---|---|
| Account Setup and Profile | Registering, logging in, your profile and saved addresses, security |
| Browsing and Placing an Order | Finding restaurants and shops, building a cart, checkout — plus the second-hand buying flow |
| Making a Booking | Hotels, rentals, and services bookings |
| Tracking Your Order or Booking | Live tracking, delivery PINs, pickup, order history, receipts |
| Payment Methods and Gift Vouchers | Payment options, gift vouchers, platform credit |
| Referral Programme | Inviting friends and earning credit |
| Cancellations and Refunds | Cancelling, refund timelines, checking refund status |
Need help?
If something goes wrong with an order or booking, open a support request from the order detail screen or the Help section in the app.