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Account Setup and Profile

Version: v1.0
Last Updated: May 30, 2026

Everything you need to create your BookMaMe account, set up your profile, and keep it secure.

Creating an account​

  1. Open the BookMaMe app or website
  2. Tap Sign up
  3. Register with your email or phone number
  4. Enter the verification code sent to you (by SMS or email) to confirm it's really you
  5. Set a password

Your account works across the mobile app and the web with the same login.

📸 Screenshot: Registration screen (mobile)

Logging in​

  • Log in with your email or phone number and password
  • If social login is available in your region, you can also sign in with a linked account
  • The same credentials work on every device

Setting up your profile​

In Profile, set:

FieldWhy it matters
Display nameShown to partners and riders on your orders
Phone numberRiders and partners use this to reach you about a delivery
Delivery address bookYour saved addresses for fast checkout

Managing saved addresses​

Your address book stores the places you order to — home, work, a friend's house.

  1. Go to Profile → Addresses
  2. Tap Add address
  3. Enter the address, drag the map pin to the exact entrance, and add delivery notes (e.g. "second gate, call on arrival")
  4. Save

At checkout you simply pick a saved address instead of typing it again. You can edit or delete any address, and set one as your default.

📸 Screenshot: Profile — address book

Account security​

  • Change your password: Profile → Security → Change password
  • Two-factor authentication (2FA): if available, enable it under Profile → Security for an extra layer of protection at login

Recovering a forgotten password or locked account​

  1. On the login screen, tap Forgot password
  2. Enter your email or phone number
  3. Follow the reset link or enter the code sent to you
  4. Set a new password

If your account is locked after several failed attempts, wait a few minutes and try the reset flow, or contact support from the Help section.