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Privacy Policy

Version: v1.0
Last Updated: June 6, 2026

This Privacy Policy explains, at a public-policy level, how BookMaMe collects, uses, stores, and shares personal data when people use the BookMaMe platform.

This page is intended as a public baseline. It should still be reviewed by qualified counsel before broad production rollout.

Who this policy applies to​

This policy applies to people and businesses who interact with BookMaMe, including:

  • customers
  • partners
  • riders
  • delivery companies
  • applicants and onboarding contacts
  • support contacts and other platform users

The kinds of data we may collect​

Depending on how you use BookMaMe, we may collect information such as:

Account and identity data​

  • name
  • email address
  • phone number
  • account identifiers
  • profile details
  • authentication and security-related records

Transaction and marketplace data​

  • orders
  • bookings
  • parcel delivery requests
  • listings
  • basket or checkout activity
  • payment-related references
  • voucher and credit usage
  • cancellation, refund, and dispute records

Location and fulfilment data​

  • saved addresses
  • pickup and drop-off locations
  • map selections and resolved addresses
  • delivery and routing-related location information
  • tracking, handoff, depot, retry, and return records

Communication and support data​

  • support cases
  • messages and notifications
  • customer or partner-submitted screenshots, attachments, and evidence
  • communications linked to disputes, refund investigations, or fulfilment issues

Operational and compliance data​

  • onboarding information and submitted documents
  • verification or moderation records
  • delivery-task and logistics records
  • review, fraud, safety, and risk-management records
  • audit and administrative action records

Device and usage data​

  • browser or app session information
  • device or technical identifiers where needed for security or service operation
  • product usage signals that help us operate, troubleshoot, and improve the platform

How BookMaMe uses personal data​

BookMaMe may use personal data to:

  • create and manage accounts
  • authenticate users and protect account security
  • process orders, bookings, parcel requests, and related marketplace activity
  • coordinate pickup, delivery, fulfilment, return, retry, and support workflows
  • process payments, refunds, credits, vouchers, settlements, and related finance activity
  • communicate status updates, receipts, support responses, operational notices, and legal or policy notices
  • review onboarding, moderation, safety, fraud, and compliance issues
  • investigate disputes, fulfilment failures, suspicious activity, and policy breaches
  • maintain auditability, support operations, and service integrity
  • improve the platform, support experience, and operational tooling

Why BookMaMe may share data​

BookMaMe may share relevant data where reasonably necessary to operate the platform, including with:

  • the relevant partner, customer, rider, or delivery company involved in a transaction or workflow
  • payment providers and payment-processing partners
  • logistics and fulfilment participants involved in the request, order, or booking
  • support, operations, compliance, fraud, accounting, or service providers acting for BookMaMe
  • lawful authorities, investigators, regulators, or courts where legally required or appropriate

We do not treat platform visibility or limited data sharing for operational purposes as a transfer of full legal responsibility between parties. Data sharing is limited by operational need, platform design, and applicable law.

Location and logistics data​

Some BookMaMe flows rely on location and fulfilment data, especially for:

  • delivery-enabled marketplace orders
  • parcel delivery requests
  • address selection and saved addresses
  • rider and delivery-task coordination
  • failed-delivery and return handling

Location-related data may therefore be used to:

  • identify the service area or country context
  • match eligible delivery companies or fulfilment options
  • support tracking, handoff, and delivery confirmation workflows
  • investigate delivery disputes, retries, returns, or support cases

Notifications and contact channels​

BookMaMe may use available contact channels to provide:

  • order, booking, and parcel updates
  • payment and refund notices
  • support responses
  • delivery or handoff notifications
  • legal, safety, or compliance communications

Depending on the workflow, this may include:

  • in-app notifications
  • email
  • SMS or other supported message channels

Operational notification records may also be retained for audit, support, fraud prevention, or service troubleshooting purposes.

Security and risk management​

BookMaMe may use personal data to:

  • protect accounts and sessions
  • detect fraud, abuse, evasion, or suspicious activity
  • enforce platform policy
  • investigate complaints, disputes, or incidents
  • maintain audit trails for operational and compliance review

Security and moderation controls reduce risk, but they do not mean every unlawful or unsafe activity can be detected before it occurs.

Your choices and rights​

Depending on your jurisdiction and the way you use the platform, you may be able to:

  • update account and profile information
  • manage some notification preferences
  • request access to certain information
  • request correction of inaccurate information
  • request deletion, subject to legal, operational, fraud-prevention, accounting, or audit-retention limits

Some data may need to be retained even after an account is closed or a request is made, where the platform has legal, financial, security, fraud, operational, or dispute-resolution reasons to keep it.

Review note​

This page is a public policy draft and should be reviewed by qualified counsel before broad production rollout.