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Browsing and Placing an Order

Version: v1.0
Last Updated: June 6, 2026

How to browse restaurant and shop marketplaces, place an order, and understand the separate second-hand purchase flow.

For parcel delivery, see Parcel Delivery Requests.

Discovering restaurants and shops​

You can:

  • browse from the home page
  • search for a restaurant, shop, dish, or product
  • filter by location, category, rating, and other marketplace-specific options

What you see depends partly on the location and fulfillment context you have selected.

📸 Screenshot: Marketplace browse and search

Selecting items​

  1. Open a restaurant or shop
  2. Tap an item to view it
  3. Choose any variants or options
  4. Set the quantity
  5. Add it to your cart

For delivery-enabled products, the app may also be working with hidden delivery metadata behind the scenes, which can affect what delivery companies appear later.

Managing the cart​

From the cart you can:

  • review the items
  • change quantities
  • remove items
  • continue to checkout

Each cart is tied to one seller/partner at a time, so starting a different order may require clearing the current cart first.

Choosing fulfillment​

At checkout, you usually choose between:

  • delivery
  • customer pickup

The available options depend on the partner and the item.

For delivery:

  • the available delivery companies or delivery methods may vary
  • not every item or variant is eligible for every delivery setup

For pickup:

  • you collect directly from the partner
  • payment-at-pickup methods may appear where supported

Payment and vouchers​

Before placing the order, review:

  • the delivery or pickup method
  • the address or collection details
  • any voucher you want to apply
  • the payment methods currently available

The payment methods shown depend on the partner, country, currency, and fulfillment method.

See Payment Methods and Gift Vouchers.

Confirming the order​

Before confirming, the summary usually shows:

  • items
  • quantities
  • any options or variants
  • delivery/pickup method
  • fees and discounts
  • total amount

After placing the order, you receive an in-app confirmation and can follow the next steps from the order detail.

📸 Screenshot: Checkout summary and place-order action

Second-hand purchases​

Second-hand works differently from a restaurant/shop cart.

Browsing listings​

You browse individual listings rather than building a normal multi-item cart.

Listings may show:

  • photos of the actual item
  • condition notes
  • seller-supplied description
  • sale price, or that the item is free

Purchasing​

When you decide to take a listing:

  1. Open the listing
  2. Review the item and seller details
  3. Follow the purchase/claim flow for that specific item

This is normally a single-item purchase flow, not a restaurant/shop-style basket.

Fulfillment​

Depending on the listing, you may choose:

  • delivery
  • pickup

The later tracking flow also differs from a normal shop/restaurant order because the seller and buyer are both marketplace users, and the item moves through seller dispatch and buyer confirmation steps.

Payment​

Second-hand purchases usually rely on online payment rather than broad cash-on-delivery support.

Support and disputes​

If the delivered item does not match the listing, keep the evidence and open a support request from the order detail.

Parcel delivery is separate​

If you want to send a parcel from one address to another, do not use the normal order flow. Use the dedicated parcel flow instead: