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Onboarding Fees and Payment

Version: v1.0
Last Updated: May 30, 2026

BookMaMe onboarding uses a two-tier fee: a submission fee paid up front, and an approval fee set after your application is reviewed. This guide explains both and how to pay them.

The submission fee​

The submission fee is paid before you can submit your application form.

  • Non-refundable — it is not returned, even if your application is later declined. Make sure you intend to proceed before paying.
  • Varies by marketplace type (and sometimes country) — the amount is shown on your onboarding form.
  • Why it exists — it covers the cost of reviewing applications and discourages incomplete or non-serious submissions.

How to pay​

  1. Open your onboarding form using your invitation link and PIN
  2. You'll see the submission fee card before the form unlocks
  3. Tap Pay Now and complete payment via Paystack (card or mobile money)
  4. On return, the form unlocks and you can fill it in

📸 Screenshot: Onboarding form — submission fee card

If payment fails​

If a payment doesn't go through, you can simply retry from the form — re-open your invitation and attempt the payment again. No charge is captured on a failed attempt.

The approval fee​

The approval fee is set individually by the BookMaMe team after they review and approve your application — it is not a fixed amount.

How you're notified​

When your application is approved, you receive an email stating the approval fee amount with a payment link.

How to pay​

  1. Click the payment link in the email (or re-open your invitation with your PIN)
  2. You'll see the approval fee card
  3. Pay via Paystack (card or mobile money)

📸 Screenshot: Onboarding form — approval fee card (after approval)

What triggers account creation​

Your live account is created when the approval fee is paid (or waived by the team). Payment clearing triggers migration, which creates your live entity. Shortly after, the team activates your account and sends your login details.

If you can't pay the approval fee right away​

You don't have to pay immediately, but your invitation has an expiry. If the approval fee isn't paid before the cutoff, the invitation can lapse and you may need it re-issued. If you need more time, reply to the approval email to let the team know.

Fee waivers​

Either fee may be waived for your application (for example, strategic partners or referrals). If a fee is waived you simply won't see a payment card for it and proceed without paying.

Questions about fees​

If you have any question about a fee amount, a failed payment, or a waiver, reply to your invitation/approval email or contact the BookMaMe onboarding team using the contact in that email.