Partner Finance and Settlement
Version: v1.0
Last Updated: May 30, 2026
The shared guide to how money flows on BookMaMe — service charges, automatic payouts, settlement statements, and cash reconciliation. It applies to all partner types; your marketplace-specific finance SOP (where one exists) adds the detail unique to your business.
How service charges work
The platform deducts a service charge — a percentage of each order/booking — before paying you. The rate is set by BookMaMe per marketplace type (and can be customised per partner). You can see your effective rate in your Finance Summary.
What's included in a settlement
Order / booking total
− Service charge (platform fee)
− Any voucher discount the platform did NOT absorb (partner-funded promos only)
= Your net earnings
For most vouchers the platform absorbs the discount, so you're paid as if the customer paid full price. Only an explicitly partner-funded promo appears as a deduction.
How automatic payouts work
Settlement on BookMaMe is automatic:
Order/booking reaches completed (delivered / checked-out / returned)
→ A settlement ledger line is created
→ A payout is triggered to your registered account
You never request a payout — completing the transaction does it. Funds reach your bank or MoMo account typically within N hours/days (team to confirm SLA).
Where to view your earnings
In the partner app:
- Finance → Finance Summary — today, this week, this month at a glance
- Finance → Settlement History — per-order/booking settlement detail
📸 Screenshot: Partner app — Earnings/Reports section
Reading your settlement statement
| Column | Meaning |
|---|---|
| Reference | The order / booking number |
| Gross total | What the customer paid |
| Service charge | Platform deduction |
| Adjustments | Deposits, partner-funded discounts, cash collected (where applicable) |
| Net earnings | What you receive |
| Payout status | pending, processing, paid, failed |
| Payout date | When the transfer was made |
📸 Screenshot: Settlement statement detail
Cash collections (COD / card-on-delivery / on-pickup)
When a customer pays cash or card to the rider/at pickup, that money is collected on your behalf and reconciled:
- The delivery company tracks what the rider collected and remits it
- The platform nets these collections against your payout so your settlement is correct
You don't chase the rider for cash — the reconciliation handles it. See the delivery company's Collections Management.
Refund after completion
If an order is refunded after it completed:
- Not your fault (platform/delivery error) — your earnings are generally protected
- Your fault (your cancellation or order issue) — the earnings are reversed
If you believe a deduction was wrong, open a finance support case (see below).
Updating your payout account
Change your bank account or MoMo number in Settings → Payout account. Verify the details carefully — a wrong account causes failed payouts. Some changes may require verification before the next payout runs. See Partner Settings and Account.
Common settlement questions
"Why is my payout lower than the order total?"
The service charge is deducted first. Your effective rate is in Finance Summary.
"A customer used a voucher — does that reduce my pay?"
No — the platform absorbs vouchers. You're paid on the full price (unless it's an explicitly partner-funded promo).
"My payout shows 'failed'."
Check your payout account details in Settings. If correct, open a support case with the settlement reference.
"When will I be paid for today's orders?"
Payouts trigger automatically on completion; funds arrive within the platform SLA (team to confirm).
Raising a settlement query
Open a support case with issue type Finance / settlement, the reference(s) in question, and a screenshot of the settlement line. See How to Open and Manage Support Cases.