Second-hand Seller Guide
Version: v1.2
Last Updated: May 30, 2026
Everything you need to sell second-hand items on BookMaMe — from creating listings and getting verified to managing orders, dispatching to buyers, handling returns, and getting paid. Second-hand selling happens inside the customer app, not a separate partner app.
Start Here
- Navigation and Access Map — where seller flows live in the app
- Getting Started (Onboarding) — seller verification and your first listing
Operations
| Guide | What it covers |
|---|---|
| Listing Lifecycle | Creating, submitting, publishing, and managing listings |
| Order Management Dashboard | Viewing and managing all your sales in one place |
| Dispatch and Handoff | Marking ready, rider handoff PIN, confirming pickup |
| Return, Retry, and Cancellation | Failed deliveries, returns, cancellation windows, refunds |
| Finance and Earnings | Service charge, payout timing, settlement, payout account |
Shared Resources
| Guide | What it covers |
|---|---|
| Ratings and Reviews | Buyer reviews on your sales |
| Support Cases | Opening and managing support tickets |