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Dispatch and Handoff

Version: v1.1
Last Updated: May 30, 2026

App Menu Path​

My Second-hand Orders → order tracking → Ready for dispatch → Start rider handoff

Required Access​

  • Seller-side ownership of the order
  • Order in an actionable status

Status flow​

confirmed → ready_for_dispatch → handoff_requested → picked_up / in_transit

Step 1 — Mark ready for dispatch​

  1. Open the confirmed order in My Second-hand Orders
  2. Pack the item securely
  3. Tap Ready for dispatch → status ready_for_dispatch

This signals the platform to arrange rider pickup.

Step 2 — Start rider handoff​

When the rider is on the way / has arrived:

  1. Tap Start rider handoff → status handoff_requested
  2. Follow the prompted handoff steps

Note: the Start handoff action only appears after you've marked the order ready for dispatch — if you don't see it, mark ready first.

Step 3 — Handoff PIN​

When the rider arrives:

  1. Ask for the rider's PIN
  2. Verify it matches the code shown on your order tracking screen
  3. Hand over the packed item only after the PIN matches
  4. Confirm the handoff → status moves to picked_up / in_transit

Never hand over the item if the PIN does not match. Open a support case instead.

If the rider does not show​

  1. Check the rider/ETA status on the order tracking screen
  2. Wait the indicated window
  3. If the rider doesn't arrive, open a support case with the order reference — the platform will re-dispatch

Confirming pickup complete​

Once the PIN is verified and you've handed over the item, the handoff is complete and the buyer can track the delivery. Your part is done until/unless a return or failed delivery occurs (see Return, Retry, and Cancellation).

Exceptions​

SituationWhat to do
"Start handoff" appears too earlyIt shouldn't appear before ready_for_dispatch; mark ready first or refresh
PIN mismatchDo not hand over; open a support case
Rider no-showOpen a support case for re-dispatch