Hotel Partner Guide
Version: v1.2
Last Updated: May 30, 2026
Everything you need to run your property on BookMaMe — from setting up room types and rates to handling bookings, check-in/check-out, deposits, and settlement.
Start Here
- Menu and Access Map — app navigation, permission roles, team management
- Getting Started (Onboarding) — new to BookMaMe? Start here
Operations
| Guide | What it covers |
|---|---|
| Room Type and Inventory Management | Creating room types, capacity, amenities, images, inventory counts |
| Rate and Pricing Management | Base rates, seasonal pricing, minimum stay, deposits |
| Room Readiness and Booking Prep | Room status lifecycle, assignment, preparing rooms for arrival |
| Check-In and Check-Out | Check-in confirmation, payment at check-in, check-out, deposit release |
| Cancellation and Refund | Cancellation policy, no-shows, deposit refunds, finance escalation |
| Finance and Deposit Settlement | Earnings, payout timing, deposit handling, settlement breakdown |
Shared Resources
| Guide | What it covers |
|---|---|
| Partner Finance and Settlement | How service charges, payouts, and reconciliation work |
| Team and Staff Management | Inviting staff, roles, revoking access |
| Partner Settings and Account | Profile, payout account, notifications |
| Ratings and Reviews | Viewing and responding to guest reviews |
| Reports | Occupancy, revenue, and booking reports |
| Support Cases | Opening and managing support tickets |