Hotel Finance and Deposit Settlement
Version: v1.0
Last Updated: May 30, 2026
Module Menu Path
Finance → Finance Summary / Settlement History / Cancellation Refunds
Required Access
hotel.finance.view
How your earnings are calculated
Nightly rate × number of nights booked
− Service charge (platform fee)
= Your net earnings for the stay
The deposit is not part of your earnings — it is held and either released to the guest or, if damage is claimed and approved, retained separately.
When you are paid
Your payout for a stay is triggered after check-out is confirmed — not at booking time. Once you check the guest out, the settlement is created and the payout is sent to your registered account (bank or MoMo).
Security deposit handling
| At check-out | What happens to the deposit |
|---|---|
| No damage | Deposit is released back to the guest |
| Damage claimed | You initiate a deposit retention request; admin reviews and may approve retaining part or all of the deposit pending the dispute decision |
Initiating a damage retention request
- At or after check-out, open the booking
- Select Retain deposit / report damage
- Provide the amount and evidence (description, photos)
- Submit — the BookMaMe team reviews before any amount is retained
Do not assume the deposit is yours on damage — retention is only confirmed after admin review.
📸 Screenshot: Deposit status on a completed booking
Cancellations and their effect on earnings
| Scenario | Effect |
|---|---|
| Cancelled before check-in | You may retain a partial amount per your cancellation policy; the rest is refunded |
| No-show | Treated as a cancellation; your policy determines what you retain |
| Cancelled after check-in (early check-out) | You keep earnings for nights stayed; remaining nights follow your policy |
Viewing your earnings
- Finance → Finance Summary — high-level earnings for today, week, month
- Finance → Settlement History — per-booking settlement detail
Filter by date range or booking reference.
📸 Screenshot: Hotel — Earnings report
Reading the settlement breakdown
| Field | Meaning |
|---|---|
| Booking reference | The guest's booking number |
| Nightly revenue | Rate × nights |
| Service charge | Platform deduction |
| Deposit status | Released / retained / pending review |
| Net payout | What you receive |
| Payout status | pending, processing, paid, failed |
Raising a settlement query
If a payout is missing or looks wrong:
- Go to Support Cases
- Open a case with issue type Finance / settlement, the booking reference, and what you expected vs. what you see
- Attach a screenshot of the settlement line