Shop Partner Guide
Version: v1.2
Last Updated: May 30, 2026
Everything you need to run your shop on BookMaMe — from building your product catalogue to handling orders, managing delivery, and understanding your earnings.
Start Here
- Menu and Access Map — app navigation, permission roles, team management
- Getting Started (Onboarding) — new to BookMaMe? Start here
Operations
| Guide | What it covers |
|---|---|
| Catalogue Management | Creating categories, adding products, variants, stock levels, availability |
| Order Fulfillment and Handoff | Accepting orders, picking and packing, dispatch, rider handoff, customer pickup |
| Delivery Partner Management | Assigning and managing delivery companies |
| Cancellation and Finance | Cancellations, partial orders, earnings, settlement, disputes |
Shared Resources
| Guide | What it covers |
|---|---|
| Partner Finance and Settlement | How service charges, payouts, and COD reconciliation work |
| Team and Staff Management | Inviting staff, roles, revoking access |
| Partner Settings and Account | Profile, payout account, notifications, fulfillment toggles |
| Ratings and Reviews | Viewing and responding to customer reviews |
| Reports | Order volume, revenue, and product performance reports |
| Support Cases | Opening and managing support tickets |