Hotel Partner — Getting Started
Version: v1.0
Last Updated: May 30, 2026
This guide walks you from your BookMaMe invitation to your property going live.
Overview of the process
Receive invitation email
→ Unlock the form with your PIN
→ Pay the submission fee (if applicable)
→ Fill in and submit the form
→ BookMaMe reviews your application
→ Receive approval notification
→ Pay the approval fee (if applicable)
→ Account is created
→ Log in and set up room types and rates
The submission fee is non-refundable — it is charged before you submit and is not returned even if the application is later declined.
What to have ready
| Document | Purpose |
|---|---|
| Hotel / hospitality licence | Verifies you're a licensed property |
| Business registration certificate | Legal entity |
| TIN / tax identification number | Settlement and compliance |
| Signatory ID document | Identity verification |
| Bank account or MoMo wallet details | For receiving settlements |
| Property logo and photos | Shown on your listing |
Step 1 — Open your invitation
The onboarding team emails you a unique invitation link and a PIN (sent separately). Click the link and enter the PIN to unlock the form.
Step 2 — Pay the submission fee
If a submission fee applies, you'll see a payment card before the form unlocks. Pay by card or mobile money via Paystack; the form unlocks on return.
📸 Screenshot: Onboarding form — submission fee card
Step 3 — Fill the form
| Section | What to enter |
|---|---|
| Identity & contact | Legal/trading name, registration number, TIN, support phone/email |
| Property details | Address, map pin (drag to the entrance), star rating, description |
| Amenities | Property-level amenities (parking, pool, restaurant, Wi-Fi) |
| Images | Property logo and cover/photos |
| Settlement | Bank account or MoMo number |
| Referral code | If a partner referred you (optional) |
📸 Screenshot: Hotel onboarding form — property and star rating section
You can Save Draft and return later via your invitation link + PIN. When ready, tap Submit Application.
Step 4 — Review
The BookMaMe team verifies your documents, address, and star rating (typically within a few business days). You may be asked for additional information.
Step 5 — Approval and activation fee
On approval you receive an email with the approval fee amount and a payment link. Pay via Paystack; once paid (or if waived), your account is created.
📸 Screenshot: Approved invitation — activation fee payment card
Step 6 — First login and setup
After account creation you receive your app URL and login details. Then:
- Create room types with capacity, amenities, images, and inventory counts (Room Type and Inventory Management)
- Set rates and deposits (Rate and Pricing Management)
- Invite your team (Team Management)
- Confirm your property goes live