Delivery Company — Getting Started
Version: v1.1
Last Updated: June 14, 2026
This guide walks a delivery company from BookMaMe invitation to taking dispatch jobs for restaurant, shop, parcel, and other supported delivery sources.
Overview of the process
Receive invitation email
→ Unlock the form with your PIN
→ Pay the submission fee (if applicable)
→ Fill in and submit the form
→ BookMaMe reviews your application
→ Receive approval notification
→ Pay the approval fee (if applicable)
→ Account is created
→ Log in, add riders, get assigned to partners
The submission fee is non-refundable — charged before you submit and not returned even if the application is later declined.
Documents to have ready
| Document | Purpose |
|---|---|
| Business registration certificate | Legal entity |
| TIN / tax identification number | Settlement and compliance |
| Signatory ID document | Identity verification |
| Company logo | Shown to partners |
| Bank account or MoMo wallet details | For receiving settlements |
Step 1 — Open your invitation
The onboarding team emails a unique invitation link and a PIN. Click the link and enter the PIN to unlock the form.
Step 2 — Pay the submission fee
If a submission fee applies to delivery companies, pay it (card or mobile money via Paystack) — the form unlocks on return.
📸 Screenshot: Onboarding form — submission fee card
Step 3 — Fill the form
| Section | What to enter |
|---|---|
| Identity & contact | Legal/trading name, registration number, TIN, support phone/email |
| Head office address | Your base of operations, with map pin |
| Fleet size | Number of riders / vehicles |
| Coverage areas | The zones you can deliver in |
| Dispatch hours | When you operate |
| COD / card-on-delivery capability | Whether your riders can collect payment on delivery |
| Settlement | Bank account or MoMo number |
📸 Screenshot: Onboarding form — fleet and coverage section
Use Save Draft to return later. When ready, tap Submit Application.
Step 4 — What the review checks
The BookMaMe team verifies your documents and assesses:
- Coverage claims — are the stated zones serviceable?
- Fleet plausibility — is the rider count realistic for the coverage?
- COD capability — confirmed if you'll handle cash collections
This typically takes a few business days.
Step 5 — Approval and activation fee
On approval you receive the approval fee amount and a payment link. Pay via Paystack; once paid (or waived), your account is created.
📸 Screenshot: Approved invitation — activation fee payment card
Step 6 — After account creation
- Log into the delivery company module — typically through the Partner Portal on supported mobile devices and through the web entry point where deployed
- Add and approve your riders (Delivery Company Guide)
- Get assigned to partners — restaurant and shop partners assign delivery companies to handle their orders; once assigned, dispatch tasks start flowing to you
First steps checklist
- Logged into the DC app
- Invited your first riders
- Riders approved and online
- Confirmed at least one partner assignment so jobs can arrive