Restaurant Partner — Getting Started
Version: v1.0
Last Updated: May 30, 2026
This guide walks you through the complete journey from receiving your BookMaMe invitation to your restaurant going live on the platform.
Overview of the Process
Receive invitation email
→ Unlock the form with your PIN
→ Pay the submission fee (if applicable)
→ Fill in and submit the form
→ BookMaMe reviews your application
→ Receive approval notification
→ Pay the approval fee (if applicable)
→ Account is created
→ Log in and set up your menu
What to Have Ready
Gather these before opening the form — you will need them during the application:
| Document | Purpose |
|---|---|
| Business registration certificate | Verifies your legal entity |
| TIN / tax identification number | Required for settlement and compliance |
| Signatory ID document (passport, national ID, or driver's licence) | Identity verification |
| Bank account or MoMo wallet details | For receiving settlements |
| Restaurant logo image | Shown on your listing (PNG or JPG, square, min 400 × 400 px) |
| Restaurant cover image | Wide banner image for your profile page (PNG or JPG, min 1200 × 400 px) |
Step 1 — Receiving and Opening Your Invitation
The BookMaMe onboarding team will send you an email with:
- A unique invitation link for your application
- Your PIN (sent separately for security)
Click the link to open the onboarding form. The form shows as locked until you enter your PIN.
📸 Screenshot: Onboarding app — locked invitation with PIN entry field
Step 2 — Paying the Submission Fee
If a submission fee applies to your application, you will see a payment card before the form unlocks. This fee is non-refundable and covers the cost of processing your application.
- Click Pay Now
- You are redirected to the Paystack payment page
- Pay by card or mobile money
- On return, the form unlocks automatically
If no submission fee is shown, proceed directly to filling the form.
📸 Screenshot: Submission fee payment card
Step 3 — Filling the Form
The form has two main sections:
Identity and contact details (all partner types)
| Field | What to enter |
|---|---|
| Business name | Your registered legal business name |
| Trading name | The name customers see (e.g. "Mama Put Kitchen") |
| Business registration number | From your registration certificate |
| TIN | Your tax identification number |
| Support phone | The number customers call for order queries |
| Support email | The email customers contact for support |
| Description | A short paragraph about your restaurant (2–4 sentences) |
| Primary contact name | Your name or the name of the main point of contact |
| Primary contact phone and email | Direct contact for the BookMaMe team |
| Referral code | Enter if a partner referred you to the platform (optional) |
Restaurant operations
| Field | What to enter |
|---|---|
| Branch name | Label for this location (e.g. "East Legon Branch") |
| Address line 1 | Street address |
| Address line 2 | Optional: floor, building name |
| Landmark | Nearest landmark or Ghana Post GPS code |
| Map pin | Drag the pin to your restaurant's exact entrance |
| Pickup instructions | Brief directions for riders (e.g. "Use the back entrance off the side street") |
| Opening hours summary | Freeform text of your typical hours (e.g. "Mon–Sat 9am–10pm, Sun 12pm–8pm") |
| Supports customer pickup | Tick if customers can collect in person |
| Cash on pickup / Card on pickup | Tick the payment methods you accept at the counter |
| Default currency | Select your operating currency (default: GHS) |
| Countries of operation | Pre-filled by the BookMaMe team |
| Settlement / payout details | Your bank account or MoMo number for receiving payments |
Logo and cover image
Upload your restaurant logo and a cover image using the upload buttons at the bottom of the restaurant operations section.
📸 Screenshot: Form — restaurant identity section
📸 Screenshot: Form — map pin placement on the branch location
📸 Screenshot: Form — logo and cover image upload
Step 4 — Saving a Draft and Submitting
You can save your progress at any time using Save Draft. Drafts are accessible by returning to your invitation link and entering your PIN.
When you are ready and all required fields are complete:
- Click Submit Application
- Confirm the submission prompt
After submission you can no longer edit the form unless the BookMaMe team reopens it for revision.
Step 5 — Application Review
The BookMaMe team reviews your application — typically within a few business days. They will check your business documents, verify your address, and confirm your details.
You may receive a request for additional information if anything is unclear. Reply via the email thread or open a support case if you have questions.
Step 6 — Approval and Activation Fee
When your application is approved, you receive an email confirming approval. If an approval fee applies, the email includes the amount and a payment link.
- Click the payment link (or return to your invitation link and unlock with your PIN)
- You will see the Activation fee card on the form
- Pay via Paystack (card or mobile money)
Once the fee is paid (or if no fee applies), the BookMaMe team creates your account.
📸 Screenshot: Approved invitation — activation fee payment card
Step 7 — First Login
After your account is created, the BookMaMe team sends you:
- The restaurant partner app URL
- Your login credentials or a password setup link
Log in and complete your setup:
- Set up your menu — add categories and menu items before going live (Menu Management guide)
- Assign a delivery company — required before you can accept delivery orders (Delivery Partner Management)
- Set your opening hours — customers cannot order outside these hours (Branch Management)
- Invite your team — add managers and staff with appropriate roles (Team Management)
Questions During Onboarding
If you have questions at any stage, email the BookMaMe onboarding team using the contact in your invitation email, or open a support case once your account is created.