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Booking Fulfillment

Version: v1.1
Last Updated: May 30, 2026

Module Menu Path​

Bookings / My Bookings → booking detail → accept / start / complete

Required Access​

  • services.bookings.view
  • services.bookings.manage

Booking status flow​

pending → accepted → in_progress → completed

Step 1 — Receiving a booking​

When a customer books, you receive a push notification and the booking appears in Bookings with status pending. Open it to see the service, professional, date/time slot, location, and any customer notes.

Step 2 — Accepting or rejecting​

  1. Open the booking
  2. Review the slot and details
  3. Tap Accept booking → status accepted

If you cannot fulfil it (no professional available, outside coverage), tap Reject and select a reason. The customer is notified and refunded automatically.

Step 3 — Starting the service​

When the professional begins the job at the scheduled slot:

  1. Tap Start → status in_progress
  2. The customer sees the service is underway

Marking the service started is the record that the professional showed up — important for any later no-show dispute.

Step 4 — Marking complete​

When the work is done:

  1. Tap Mark complete → status completed
  2. Collect payment if the customer is paying at service (cash/card at service): collect the amount, then mark payment collected
  3. Completion triggers settlement of your earnings

Disputed completion​

If the customer disputes that the service was completed satisfactorily:

  • The platform cannot verify service quality directly
  • Keep any evidence (photos of completed work, the started/completed timestamps)
  • Direct the customer to BookMaMe support; quality disputes are resolved case by case, and a goodwill credit may be offered if both sides agree

Exceptions​

SituationWhat to do
Customer unreachable at the slotLog the contact attempt and escalate to the reschedule/cancel path (see Reschedule and Cancellation)
Professional cannot attendReschedule or reassign before the slot; do not leave the booking to lapse
Quality dispute after completionDirect to support with evidence