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Schedule and Availability Management

Version: v1.0
Last Updated: May 30, 2026

Partner App Menu Path​

Professionals → professional → Schedule

Required Access​

  • services.services.manage / services.staff.manage

How the schedule system works​

Customers book time slots with a professional. A professional's bookable slots come from their availability schedule — configurable per day of week — minus any blocked time and existing bookings.

Setting recurring weekly availability​

  1. Open the professional in Professionals
  2. Open Schedule
  3. For each day of the week, set the working hours (e.g. Mon–Fri 9am–5pm)
  4. The system divides the working hours into bookable slots based on the service duration
  5. Save

📸 Screenshot: Services — professional weekly schedule

Adding a one-off available slot​

To open availability outside the regular pattern (e.g. a special Saturday):

  1. In the professional's Schedule, click Add one-off slot
  2. Set the date and time
  3. Save

Blocking time​

Mark a professional unavailable for a specific date/time (holiday, personal leave, training):

  1. In Schedule, click Block time
  2. Set the date/time range and a reason
  3. Save

Blocked time is removed from the bookable slots customers see.

📸 Screenshot: Block time / mark unavailable

Slot capacity​

Set whether a slot holds one booking or multiple:

  • Individual — one customer per slot (default for most services)
  • Group — multiple customers in the same slot (group sessions, classes)

Lead time requirement​

Set a minimum notice a customer must give before booking a slot (e.g. at least 2 hours ahead). Slots inside the lead-time window are not offered, so professionals aren't ambushed by last-minute bookings.

How unavailability propagates​

Important: Blocking time removes future bookable slots — it does not cancel bookings that are already confirmed for that time. If you block time that already has a confirmed booking, you must reschedule or cancel that booking manually (see Reschedule and Cancellation).

Customer-facing view​

When a customer books a service, the time slot picker shows only slots that are within availability, outside blocked time, beyond the lead-time window, and not already full. They pick a slot and (where allowed) a professional.

📸 Screenshot: Customer-facing time slot picker