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Delivery Partner Assignment

Version: v1.0
Last Updated: June 6, 2026

Module Menu Path​

Settings → Delivery Partners

Required Access​

  • rental.delivery_partners.manage (manager or owner role)

What a delivery partner does for rentals​

A delivery partner (delivery company) handles both legs of a rental that uses third-party logistics:

  • Outbound — taking the item from you to the customer
  • Return — collecting the item from the customer and bringing it back to you

When an item is dispatched, the assigned delivery company receives a task and assigns a rider.

Which fulfillment modes need a delivery partner​

Fulfillment modeDelivery partner required?
Third-party delivery✅ Yes
Self-delivery (you deliver yourself)❌ No
Customer pickup (customer collects and returns)❌ No

You only need a delivery company assigned if you offer third-party delivery.

Assigning a delivery company​

  1. Go to Settings → Delivery Partners
  2. Click Add delivery partner
  3. Browse or search available delivery companies
  4. Click Assign

New third-party-delivery reservations are routed to this company.

📸 Screenshot: Rental — Delivery Partners section

Removing or replacing a delivery company​

  1. Go to Settings → Delivery Partners
  2. Click the company → Remove → Confirm

In-progress deliveries and returns complete as normal; only new reservations are affected. Assign a replacement so third-party-delivery bookings keep flowing.

Multiple delivery companies​

You can assign more than one. The platform routes each task to the best-placed company automatically. For a priority configuration, contact the BookMaMe team.

For the general flow this mirrors, see Restaurant Partner — Delivery Partner Management.

Supported classes and package fit​

For third-party-delivery rentals, assigned delivery companies also need to be compatible with the inventory you send.

That can depend on:

  • delivery class
  • weight
  • dimensions / volume
  • declared value

So assigning a delivery company is necessary, but not always sufficient on its own. Your inventory metadata and the company's supported classes still need to align.