Rental Finance and Deposit Settlement
Version: v1.0
Last Updated: May 30, 2026
Module Menu Path
Finance → Finance Summary / Settlement History / Cancellation Refunds
Required Access
rental.finance.view
How your earnings are calculated
Daily rate × number of rental days
− Service charge (platform fee)
= Your net earnings for the reservation
The deposit is not part of your earnings — it is held separately and either released to the customer or, if damage is approved, retained.
When you are paid
The rental payout is triggered after the return is confirmed — not at booking time. Once you confirm the item is back (and settle the deposit), the settlement is created and the payout is sent to your registered account.
Deposit settlement cycle
Deposit collected at booking (online) or at pickup (cash/card)
→ On clean return → deposit refunded to customer; your payout excludes it
→ On damage → request retention (partial/full); admin reviews
Requesting deposit retention
- At return, if the item is damaged, choose Retain deposit / report damage
- Enter the amount and attach evidence (photos, description)
- Submit — BookMaMe reviews before any amount is retained
📸 Screenshot: Rental — Earnings report with deposit line
Cash on pickup / cash on return flows
When a deposit or rental fee is collected directly in cash (cash on pickup or cash on return), those direct collections are reconciled in your ledger — the platform accounts for what you already hold so your net payout is correct. Check the settlement line to see how a cash collection was applied.
Cancellation effect on earnings
| Scenario | Effect on earnings |
|---|---|
| Cancelled before outbound | You receive nothing (or a partial amount per your cancellation policy); deposit fully refunded |
| Early return | You keep earnings for days used; remaining days follow your policy |
| Item not returned | Deposit retained per policy pending review; raise a support case |
Viewing your earnings
- Finance → Finance Summary — high-level earnings
- Finance → Settlement History — per-reservation detail
Filter by reservation or date range.
Reading the settlement line
| Field | Meaning |
|---|---|
| Reservation reference | The customer's reservation number |
| Rental revenue | Daily rate × days |
| Deposit line | Collected / released / retained / pending review |
| Service charge | Platform deduction |
| Net payout | What you receive |
| Payout status | pending, processing, paid, failed |
Raising a settlement query
- Go to Support Cases
- Open a case: issue type Finance / settlement, the reservation reference, and expected vs. actual amount
- Attach a settlement screenshot