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Outbound and Return Handoff

Version: v1.1
Last Updated: May 30, 2026

Partner App Menu Path​

Reservations → reservation detail → outbound / return task flow

Required Access​

  • rental.reservations.view
  • rental.reservations.manage

The two legs of a rental​

Every delivery-mode rental has an outbound leg (item to customer) and a return leg (item back to you). Each leg has its own task and status sequence.

Outbound: ready_for_dispatch → picked_up → delivered
Return:   return_requested → delivery_confirmation_requested → return_confirmed

Outbound fulfillment​

Delivery mode​

  1. Confirm the item is prepared and the reservation shows ready_for_dispatch
  2. The assigned delivery company dispatches a rider
  3. Rider handoff PIN: when the rider arrives, verify the PIN on your reservation detail matches the rider's, then hand over the item and tap Confirm handoff
  4. Status moves picked_up → delivered as the rider completes delivery

📸 Screenshot: Outbound delivery status

Customer pickup mode​

If the customer collects from you:

  1. Verify their name and reservation number
  2. Inspect and hand over the item
  3. Confirm pickup in the app

Return handling​

When the rental period ends, the item must come back.

Return by rider​

  1. The customer (or you) initiates the return request → status return_requested
  2. The delivery company dispatches a rider to collect from the customer
  3. The rider brings the item to you
  4. Confirm return receipt: inspect the item and complete the return confirmation → status moves delivery_confirmation_requested → return_confirmed

📸 Screenshot: Return handoff confirmation

Return by customer​

If the customer returns the item to you directly:

  1. Inspect the item on arrival
  2. Confirm the return in the app

Why return confirmation matters​

The return confirmation is the record that proves the item came back. It is what the platform checks if a "customer says they returned it / provider says they didn't" dispute arises, and it releases the customer's deposit. Always confirm the return when you actually receive the item — and inspect for damage before confirming (see deposit handling in Finance and Deposit Settlement).

Exceptions​

SituationWhat to do
An old, cancelled task is displayedSwitch to the latest task in the sequence before acting — don't action a superseded task
Rider PIN mismatch on outboundDo not hand over; open a support case
Item returns damagedInspect, document with photos, and initiate a deposit retention request before confirming (see finance guide)
Customer does not return the itemOpen a support case with the reservation reference; deposit may be retained per policy